One of my favorite teachers in college was a former managerial consultant and our class enjoyed being regaled with stories of her former clients – a veritable who’s who of major companies – and the challenges they faced. I recall one lecture when she was telling us about reports and communications and how you need to understand the psychological impact they may have on an organization. She was working with a major department store in the early 90′s when the organization was in a steep decline. [Read more...]
