February 7, 2012

BigVisible Blog

The ScrumMaster ’3 step’ Dance.

The other day, someone asked.  “So how do I do this servant leader role ? How do I develop self-organized teams,  not use command and control, and still have the capability to meet organizational expectations?” It’s not the first time, in fact it may be the most persistent question asked over the past ten years.  I don’t have a silver bullet answer, but I can share with you what I found worked for me and I share with the people who come to my classes.  I call it the ScrumMaster ’3 Step’ Dance.  It’s not hard to do, the difficulty is in finding a rhythm that suits you.

Step 1. Lead from the front using the leader part of servant leader. Use this when the team is lost, going off the rails or about to run back into the burning barn of traditional project management.  As soon as the team gets their bearings, starts being honest with themselves, or chooses not to get burned again, move immediately one step back and to the side.

Step 2. Coach from the side. Be there on the sideline giving support, offering suggestions and providing guidance. Shift to Socratic method.  Once the team gets their confidence back, take another step back, moving behind the team.

Step 3.  Mentor from the rear.  look for patterns, learn how the team(s) are moving ahead through their challenges so you can lead them when they ask for help.  Remember you are now a firemen always ready to go when the team rings the bell.  When you get to the fire you’ll know which steps to take.

Brian Bozzuto, Bob Fischer to Speak at PMI Mass Bay Chapter Meeting

Join BigVisible and our transformation coaches Brian Bozzuto and Bob Fischer at this agile-focused PMI Mass Bay Chapter meeting on January 19, 2012 from 5:00 – 8:30pm.

Brian Bozzuto of BigVisible

Brian Bozzuto, principal Agile Coach at BigVisible


In Brian’s session, Claiming Agile for Project Managers, attendees will learn and discuss the effects of increasing agile principles and practices within numerous organizations, on project managers who are finding themselves trying to align the realities of corporate budgets and schedules with the innovative and adaptive practices of agile projects. While some may argue that project managers are not necessary – or even counter productive – in agile projects, this session will explore the real value they can offer to these projects.

The session will cover:

  • The critical role project managers can play in helping agile projects succeed
  • Growing popularity of agile within the PMI including agile certifications such as the Agile Certified Practitioner (ACP) and the Agile Community of Practice
  • The impact of agility on organizations as they embrace agile practices across the enterprise

Bob Fischer of BigVisible

Bob Fischer, Agile trainer, coach, facilitator, and change agent at BigVisible


In the 2nd session, Bob Fischer will be covering the topic, How Can Managers Support a Move Towards Agility?. In this discussion, he’ll be discussing how companies often choose to adopt agile methods such as Scrum, XP, Lean, or Kanban because they want to respond more effectively to the rapidly changing circumstances in today’s turbulent marketplace. As teams self-organize, managers frequently find themselves in a position where they are no longer playing the same hands on role they did. In this session attendees will learn how managers can become an integral part of and agile transformation and how adequate support can make the transition more rapid and more effective.

This presentation will cover:

  • The role of a manager in an agile organization
  • The role of a transition team supporting the transition to agile
  • Bring your questions. This will be an interactive session where you’ll get the chance to address your specific concerns.

The PMI Mass Bay Chapter is one of the largest in the United States, and in the top 6% of all chapters worldwide by size with over 2,300 members, including over 1,500 certified Project Management Professionals (PMP®).

Find out even more information about BigVisible at the PMI Mass Bay Chapter Meeting.

Candy Driven Development

Ever walk into the kitchen of a technology company? Chances are you’ll find a mind boggling supply of candy, snacks, treats and a variety of caffeinated drinks. One could just pass this off as the bad eating habits of pale geeks who go home after work and live in their parent’s basements, but I’m beginning to believe something deeper is at work here.

New research leads me to believe that we may be collectively suffering from ego depletion.

Ego depletion is the idea that self-control or willpower is an exhaustible resource that can be used up. Interestingly enough, sugar (or glucose) intake helps us prolong our ability to make decision after decision throughout the day.

Initially it sounds far fetched, until you think about all of the decisions you make throughout a work day and how they correlate with your sugar intake.

Consider the number of decisions you had to make in order to get to work this morning. Now once you’ve sat down and booted up your machine, imagine how many decisions you make before you start to even code. After you’ve started coding (or writing your tests if practicing TDD) imagine how many decisions you continue make in the span of just 1 minute.

If you do the math you begin to realize that you make a staggering amount of decisions throughout the course of just one work day. Many of these decisions are under pressure with serious implications.

In addition to ego depletion, research has found that these decisions can be broken down into pre-decision and post-decision processes.

A prolonged period of pre-decision is not ideal for a team that thrives on quick feedback loops.

I believe we can use this new found research to help our teams be in situations where they can make the best decision possible.

Daily Standups - Urge agile teams to have the daily standup in the morning if possible. It is our daily plan and we need our team focused as we make decisions on what we are about to do.

Retrospectives - Bring candy or snacks into the retrospective. Team members are more likely to forget their manners when suffering from ego depletion. It isn’t just people, it even happens with man’s best friend too.

Iteration Demos - Schedule these early and bring muffins, donuts or pastries along with some form of juice. If the Product Owner is accepting the work, he or she needs to have the mental fuel to make the tough decisions.

Feedback Loops - How long does it take to compile and run tests locally? How long does it take to deploy a build to test or production? How long does it take to get an answer from the business on feature question? All of these affect pre-decision time spans and deplete willpower.

I believe if we can align our agile and scrum coaching techniques with these findings, the result will be a team that is in an environment where they can repeatedly make good decisions.

A Map of Organizational Agility

Invariably, when presenting or teaching about applying Agile principles in organizations, someone always asks me, “are there places where you can’t be Agile?” or  ”how do you decide whether or not you want to be Agile?”. These questions trouble me, as it seems like we’re offering a false binary choice. Either you are “Agile” or you aren’t. This perspective fails to communicate the nuance that, when considering an organization, there is a spectrum of Agility and the question really becomes, “how Agile can we make our organization?” [Read more...]

Avoiding Pitfalls of Agile Incorporation: Free Webinar Event

Putting agile principles into practice can take a lot of work. In order to realize the benefits of increased productivity and responsiveness characteristic of effective agile organizations, teams must be trained, new tools and infrastructure acquired, and broader areas considered.

Join BigVisible’s Brian Bozzuto and AccuRev’s Chris Lucca on Thursday, November 17th from 1:00-2:00pm for a free lunchtime webinar on Incorporating Agile Methods: Top Traps for Development Teams to Avoid.

In this session, BigVisible’s Brian Bozzuto and AccuRev’s Chris Lucca will explore several dimensions of moving to agile practices and how they can magnify the benefits possible with agile or ultimately undermine the agile adoption –depending on how they are managed.

Specifically, this webinar will explore:

  • Common hurdles a team adopting agile may experience
  • Team training needs to consider, including agile certifications like Certified ScrumMaster and Certified Scrum Product Owner
  • Criteria for evaluating or selecting agile development tools to enable agile methods
  • How Agile impacts a broader scope, such as compensation, evaluations, finance, and sales

Reserve your space today!

The Journey from Analyst to Product Owner

I owe a special thanks to my colleague Jason Novack for pairing with me recently on a presentation to the Boston International Institute of Business Analysts (IIBA) about making the leap from business analyst to a product owner. It was a great experience that really got me thinking about some of the journeys I’ve seen analysts go through as they moved into Agile teams and began playing the role of Product Owner. This blog encapsulates some of the concepts we came up with in that discussion and the archetypes I’ve seen for behaviors that these people go through, specifically analysts from large organizations that find themselves dropped into the role of product owner.

[Read more...]

Continuous Process Improvement, Part 1: Focusing Kaizen

This article is the first in a series I am doing on Continuous Process Improvement (CPI).  CPI is a cornerstone behavior of a transformed organization: it is the engine of adaptation.  It is through the ability to reflect, analyze, and change that the organization can shift away from processes that no longer serve them to new ways of working that are now more effective at serving the goals of the business.  A mindset of constant collective improvement not only helps keep the organization fresh and aligned, but engages its members, drawing on their creative energies and grants them appropriate control/mastery over their environment.  By collaborating on how we can do our work better, we come together and make the habits of this body our own.  An engaged group is a powerful lever.

Kaizen

Kaizen is that attitude of maintaining the habit of constant little improvements.  Once an organization accepts this as everyday work, they wield a powerful tool for keeping themselves nimble in the face of the ebb and flow of change.  The idea is simple: examine where you are, process-wise; agree on where you want to be; and identify what next step can you inch you closer.

For many teams who are first starting this process, the list of improvements can be overwhelming.  It’s long and everything seems like a high priority.  How do they know where to start?

Faced with this problem, I came up with a simple tool to help teams quickly prioritize their efforts and get to a roadmap for change.  I call it “Kaizen Map”.
[Read more...]